General Terms and Conditions

General Terms and Conditions of Sale of WWW.BEVILUD.COM

Pre-contractual Information

WWW.BEVILUD.COM sells through this website only to CONSUMERS AND USERS. It is not a B2B website.

Persons who enter their data into the purchase forms must have the legal capacity to be bound, that is, the ability to be a party to a contract with legal obligations. Therefore, they may not be under 18 years of age.

Everything set out in these conditions governs our relationship, so they have been drafted with complete transparency. Should any term not be clear to you, or you do not fully understand it, please let us know immediately so that we can explain it to you properly.

In compliance with art. 97 of Royal Legislative Decree (RDL) 1/2007 of 16 November, on Consumers and Users, we provide you with the legal and mandatory information that we must explain to you prior to entering into a distance sales contract on our website. This information is provided both in the "Legal Notice and Privacy Policy" and through the information we offer in the general and specific conditions of this document, as well as in the technical description shown for each of the products on our website.

In this way we comply with our legal obligations prior to a user being able to make a distance purchase in our e-commerce. These obligations are as follows:

"Article 97. Pre-contractual information for distance contracts and off-premises contracts.

1. Before the consumer and user is bound by any distance or off-premises contract, or any corresponding offer, the trader shall provide them, in a clear and comprehensible manner — paying special attention in the case of vulnerable consumers, to whom it shall be provided in adequate, accessible and comprehensible formats — with the following information:

a) The main characteristics of the goods or services, to the extent appropriate to the medium used and to the goods or services concerned.

b) The identity of the trader, including their trade name.

c) The full address of the trader's place of business, telephone number and email address. Likewise, where the trader provides other means of online communication that guarantee the consumer or user can keep any written correspondence — including its date and time — with the trader on a durable medium, the information shall also include details of those other means. All these means of communication provided by the trader shall enable the consumer or user to contact and communicate with the trader quickly and efficiently. Where applicable, the trader shall also provide the full address and identity of the trader on whose behalf they act.

d) If different from the address provided under letter c), the full address of the trader's registered office and, where applicable, that of the trader on whose behalf they act, to which the consumer or user may address their complaints.

e) The total price of the goods or services, including taxes and fees, or, if the price cannot reasonably be calculated in advance due to the nature of the goods or services, the manner in which the price is determined, as well as, where applicable, all additional transport, delivery or postal charges and any other charges or, if such charges cannot reasonably be calculated in advance, the fact that such additional charges may be payable. In the case of an indefinite-term contract or a contract that includes a subscription, the price shall include the total costs per billing period. Where such contracts are charged at a fixed rate, the total price shall also mean the total monthly costs. Where the total cost cannot reasonably be calculated in advance, the manner in which the price is determined shall be precisely indicated.

f) Where applicable, that the price has been personalised on the basis of automated decision-making.

g) The cost of using the distance communication technique for concluding the contract, where that cost is calculated on a basis other than the basic rate.

h) The arrangements for payment, delivery and performance, the date by which the trader undertakes to deliver the goods or perform the services, as well as, where applicable, the trader's complaint-handling system.

i) The language or languages in which the contract may be concluded, where this is not the language in which the pre-contractual information was provided.

j) Where a right of withdrawal exists, the conditions, time limit and procedures for exercising that right, as well as the model withdrawal form.

k) Where applicable, the indication that the consumer or user will have to bear the cost of returning the goods in the event of withdrawal and, for distance contracts, where the goods by their nature cannot normally be returned by post, the cost of returning them.

l) In the event that the consumer or user exercises the right of withdrawal after having submitted a request under article 98.8 or article 99.3, the information that in such a case the consumer or user shall pay the trader reasonable costs in accordance with article 108.3.

m) Where, under article 103, the right of withdrawal does not apply, the indication that the consumer or user does not have such a right, or the circumstances under which they will lose it where it does apply.

n) A reminder of the existence of a legal guarantee of conformity for the goods, digital content or digital services.

ñ) Where applicable, the existence of after-sales assistance to the consumer and user, after-sales services and commercial guarantees, as well as their conditions.

o) The existence of relevant codes of conduct and how to obtain copies of them, where applicable. For these purposes, a code of conduct is understood to mean the agreement or set of rules not imposed by legal, regulatory or administrative provisions, which defines the conduct of those traders who undertake to comply with the code in relation to one or more commercial practices or economic sectors.

p) The duration of the contract, where applicable, or, if the contract is of indefinite duration or is automatically extended, the conditions for terminating it.

q) Where applicable, the minimum duration of the consumer or user's obligations under the contract.

r) Where applicable, the existence and the conditions of deposits or other financial guarantees that the consumer or user must pay or provide at the trader's request.

s) Where applicable, the functionality of goods with digital elements, digital content or digital services, including applicable technical protection measures.

t) Where applicable, any relevant compatibility and interoperability of goods with digital elements, digital content or digital services that the trader is aware of or can reasonably be expected to be aware of.

u) Where applicable, the possibility of resorting to an out-of-court dispute resolution mechanism to which the trader is subject, and the methods of accessing it.

2. Paragraph 1 shall also apply to contracts for the supply of water, gas, electricity — where they are not put up for sale in a limited volume or set quantity —, district heating, and digital content not supplied on a tangible medium.

3. In public auctions, the information referred to in paragraph 1.b), c) and d) may be replaced by the equivalent details of the auctioneer.

4. The information referred to in paragraph 1.j), k) and l) may be provided by means of the model consumer information document on withdrawal set out in letter A of Annex I. The trader shall have met the information requirements set out in paragraph 1.j), k) and l) where they have provided that information correctly completed.

5. The information referred to in paragraph 1 shall form an integral part of the distance or off-premises contract and shall not be altered unless the parties expressly agree otherwise. It shall be for the trader to prove proper compliance with their information duties and, where applicable, the express agreement on the content of the information provided before the conclusion of the contract.

6. If the trader does not comply with the information requirements on additional charges or other costs referred to in paragraph 1.e), or on the costs of returning the goods referred to in paragraph 1.k), the consumer or user shall not be obliged to pay those charges or costs.

7. The information requirements established in this chapter shall be understood as additional to the requirements set out in Law 17/2009 of 23 November on free access to service activities and their exercise, and in Law 34/2002 of 11 July on information society services and electronic commerce.

Without prejudice to the provisions of the preceding paragraph, if a general or sectoral provision on the provision of services, including information society and electronic commerce services, relating to the content or the manner in which information must be provided, conflicts with any provision of this law, the provision of this law shall prevail, without prejudice to the precedence and preferential application of sectoral provisions in respect of those aspects expressly provided for in the provisions of European Union law from which they derive.

8. The burden of proof regarding compliance with the information requirements established in this article shall lie with the trader."

IN COMPLIANCE WITH THIS ARTICLE, WE HAVE DRAFTED THE FOLLOWING:

GENERAL TERMS AND CONDITIONS OF SALE THROUGH WWW.BEVILUD.COM

Purpose and General Considerations

These general conditions (hereinafter, the "General Conditions") govern the sale of the products offered to the public by BEVILUD SL under the BEVILUD brand through www.bevilud.com.

BEVILUD SL, hereinafter referred to as Bevilud, hereby grants you access to bevilud.com and invites you to purchase the products on offer.

These contracting conditions have been drafted taking into account RDL 1/2007 of 16 November and its amendments in relation to legislation on consumers and users, as well as any other regulations that may affect them.

They govern the relationship between consumers (buyers through our website) and our company as owner of the website and in its capacity as seller.

The contract governing our relationship with consumers is one of DISTANCE SALE, regulated by RDL 1/2007 of 16 November on consumers and users.

WWW.BEVILUD.COM may, at any time and without prior notice, modify these General Conditions by publishing such modifications on the Portal so that they can be known by Users always before visiting the website or purchasing any goods offered on the website, thereby fulfilling the duty to inform required by legislation.

This contract shall be governed by Spanish law, specifically RDL 1/2007 of 16 November and its subsequent amendments, as well as any other legislation affecting consumers and users, both in national legislation and that of the European Union, which shall apply to matters not provided for in this contract regarding interpretation, validity and enforcement.

Account is also taken of the legislation on contracting conditions and the current Directive 2002/58/EC on privacy and electronic commerce, transposed in Spain through Law 34/2002 on Information Society Services and Electronic Commerce.

In the event that some of the issues arising are not regulated, the Civil Code shall apply as a subsidiary rule.

The language of the general terms and conditions, and which governs what is agreed in these conditions, is SPANISH (CASTILIAN). Any translation made thereof shall, in the event of discrepancy, be resolved in favour of the Spanish (Castilian) version.

WWW.BEVILUD.COM sells its products offered on the website WITHIN THE EU (European Economic Union). The following are excluded: in Spain, the Canary Islands and the Autonomous Cities of Ceuta and Melilla; in Portugal, the Madeira Islands and the Azores Islands.

This website sells only to CONSUMERS AND USERS who have the capacity to enter into contractual obligations, and who must therefore be of legal age and not be judicially incapacitated. If you do not meet these requirements, we ask you to refrain from making purchases on our website and/or from entering your data into our forms.

User

Access to the website of WWW.BEVILUD.COM implies that you accept being a user, and that, should you make a purchase, you must have read and understood the conditions of use and compliance with the legal regulations applicable to the website. To complete a purchase, you must REGISTER, in order for us to identify you as a customer, formalise the distance sale, bind you as a party to the sale, manage your purchase administratively, and arrange for its shipment.

You can check how your data is processed in the LEGAL NOTICE AND PRIVACY POLICY section and, regarding cookies, in the COOKIES POLICY.

It also implies a responsibility for your actions while browsing our website, both as a USER and when you wish to make a PURCHASE.

This responsibility includes:

  • The lawfulness and truthfulness of the data provided in the forms in which personal data is requested in order to carry out the sales transaction through the website in which you will be the buying party. In the event that the order is for another person, having authorisation to use their data and to transfer that person's data in order to deliver to them what you have purchased for them. (Read the Legal Notice and Privacy Policy.)
  • The proper use of the information and content offered on the website of WWW.BEVILUD.COM in accordance with the applicable national and international regulations.
  • As regards entering data as a buyer (REGISTERING), this shall be governed by the current regulations on data protection set out in the "LEGAL NOTICE AND PRIVACY POLICY", which you must read before entering any data into our forms.
  • Being of legal age and having the legal capacity to enter into a distance sales contract in accordance with Spanish legislation.

We inform you that, in compliance with Law 4/2022 of 25 February, should you consider yourself a VULNERABLE CONSUMER, please let us know immediately so that we can expand, in writing or by telephone, any information in these conditions set out below that is not clear to you. Pursuant to art. 3 of RDL 1/2007 of 16 November, vulnerable consumers, in respect of specific consumer relationships, are those natural persons who, individually or collectively, due to their characteristics, needs or personal, economic, educational or social circumstances, find themselves — whether on a territorial, sectoral or temporary basis — in a special situation of subordination, helplessness or lack of protection that prevents them from exercising their rights as consumers on equal terms.

As a general rule, the USER with access to our website undertakes to comply with the following conduct in order to avoid improper use of the website:

  • In the event of registering, the User undertakes to provide the data truthfully and to keep it up to date, an obligation enshrined as a principle of the Law on the Protection of Personal Data. In the event that the order is for another person, having authorisation to transfer that person's data. (You must consult the LEGAL NOTICE AND PRIVACY POLICY section.)
  • Not to introduce, store or distribute on or from the Portal any information or material that is defamatory, libellous, obscene, threatening, xenophobic, that incites violence or discrimination on grounds of race, sex, ideology, religion, or that in any way is detrimental to public order, fundamental rights, public freedoms, the honour, privacy or image of third parties, and in general the current regulations.
  • Not to introduce, store or distribute through the Portal any computer program, data, virus, code, hardware or telecommunications equipment, or any other electronic or physical instrument or device capable of causing damage to the Portal, to any of the Services, or to any of the equipment, systems or networks of WWW.BEVILUD.COM or of any User, of its suppliers or in general of any third party, or that in any other way is capable of causing any kind of alteration to them or preventing their normal functioning.
  • Not to carry out advertising, promotional or commercial exploitation activities through the Portal, not using the content and in particular the information obtained through the Portal to send advertising, send messages for the purpose of direct sales or for any other commercial purpose, nor to collect or store personal data of third parties.
  • Not to use false identities, nor impersonate others in the use of the Portal or in the use or acquisition of any of the Products, including the use, where applicable, of passwords or access keys of third parties or in any other way.
  • Not to introduce, store or distribute through the Portal any content that infringes the intellectual property, industrial property or trade secrets of third parties, nor in general any content for which they do not hold, in accordance with the law, the right to make it available to third parties.
  • Not to carry out actions considered hacking, including so-called "ethical hacking", not even in educational, learning or instructional activities for parents or teachers of any educational centre.

Characteristics of the Products Offered

All the products we sell through the website share a series of common characteristics and elements in terms of quality. We are distributors who work with manufacturers that generate confidence in the quality of their products for customers. We describe all our products so that you can see the characteristics of each one, such as quantity and certain components in their manufacture that may be products considered "allergens" (mandatory for food products). Should you have any doubt, or require more information, please let us know by sending an email, where we will provide you with the specific characteristics you wish to ask about. On the other hand, as you can see, these are products related to infant nutrition and others intended for personal hygiene. We also sell cosmetics, food supplements, organic food, gluten-free products, and perfumery.

How Can I Make a Purchase on the Website

Purchase orders placed by customers may only be generated via the internet on the website WWW.BEVILUD.COM. You can choose the product we offer and add it to your shopping cart; you can select the number of units of each product, which will be added to your "shopping cart". At that point, we give you the option of choosing "CONTINUE SHOPPING", or going directly to your cart to "CHECK OUT". There it will ask for your registration as a buyer, and once you have completed the form and chosen the payment method, it will allow you to apply Promotional Codes or Points before showing you the FINAL PRICE. We inform you that the moment you click the "BUY NOW" button — as indicated in the current legislation and in the recent case law of the Judgment of the Court of Justice of the European Union — this described action "implies an obligation to pay on the part of the buyer".

Once the purchase order has been received, the customer will receive a Purchase Order confirmation email with the steps to follow depending on the options chosen during the purchase process, and whose terms of sale are those included on this page.

Availability

In principle, and as a general criterion, we hold 90% of the stock of products offered through the online store. In any case, if at that time we do not have the products offered in our warehouses, we will let you know immediately by email.

If a setback occasionally occurs with respect to the availability of the chosen product, we will give you the alternative of cancelling the product or choosing a different one.

If we have already charged you, all amounts owed for this concept will be refunded, obviously at no cost to you.

Bevilud reserves the right not to fulfil an order if it considers that any of the data of the purchase order and/or buyer, identification data, payment method or any other matter is fraudulent, erroneous or incomplete.

SPECIFIC TERMS AND CONDITIONS OF SALE THROUGH WWW.BEVILUD.COM

Prices

The price of each product is the one set on the website. The final price for your order will be determined in the cart, and taxes and shipping costs will be added to obtain an amount as the FINAL PRICE. This final price may be reduced based on the promotional codes and/or loyalty points that the customer may have and indicate before clicking the buy now button.

Offers and Product Discount Conditions

On our website, there may be PROMOTIONAL CODES, which can be applied before making the purchase. These discounts on the price will be applied to the final price.

We may also apply LOYALTY POINTS; for this, the calculation is as follows: 1 POINT equals €0.01, so the cart will indicate the number of points that, with each purchase, are added to your account as loyalty points.

We may run campaigns on our website, or social media, and in those channels where we run Bevilud promotions, with promotional codes to be included in purchases through our website.

PROMOTIONAL CODES AND POINTS may expire over time. We ask you to read the conditions of each campaign, its duration, as well as how to obtain more codes or points, and how they may be used during the website purchase process.

Several discount coupons cannot be combined on the same product; the coupon with the greatest discount will always be applied.

It is not possible to use discount coupons and points to make a purchase at the same time.

In the event that there are products on offer, the offers appearing on the website will not be cumulative for the purchase of a product.

Payment Methods

BY CREDIT CARD

In compliance with secure payment regulations, our company has contracted with the banking institution or payment gateway a system that, so that you can pay by credit or debit card, will link you to the REDSYS NETWORK, so that through your bank you can verify secure PSD2 payment, using two-factor authentication.

We inform you that in this way our company never keeps your bank card details, this being a direct action with your own card-issuing institution that you have indicated to the REDSYS system.

Bevilud is excluded from all liability regarding the confidentiality and security of the information of the data provided by the customer, provided that such information and data are not under the effective control of the company.

CASH ON DELIVERY

If you choose this method, payment will be made in cash at the moment of delivery of the order through the transport company in euros, accepting only cash amounts; payment may not be made using other means. This payment system carries a surcharge of 3% on the total order, with a minimum charge of 3 euros. For security reasons, orders whose payment method is cash on delivery will not be accepted in cases where the amount exceeds 120 euros (VAT INCLUDED).

This payment method cannot be chosen when shipments are to PO Box addresses. To choose this payment method, a physical and detailed shipping address will always be required; in the observations section of the purchase process you can add any additional information that helps us deliver the order.

BY BIZUM

The user can make payments easily, using a device, provided they have created their Bizum account; in this way, there is no need to provide their debit/credit card details or their bank account.

To make the payment, enter the telephone number you have associated with the service and the key for online purchases with Bizum (if you do not yet have this key, contact your bank). The Bizum key is a 4-digit code. If you cannot obtain the key, it means that your bank does not yet offer this payment option in stores via Bizum.

You will receive an SMS with a confirmation code that you must enter in the payment window to finalise the payment.

Bear in mind that you can only use this service if your banking institution has it enabled.

In the event of a return / withdrawal or non-conformity of the purchase, the refund will be made using this same payment method.

BY PAYPAL

Bevilud has a Seller account on PayPal so that our customers can place their orders through this platform. This payment method will entail, for the customer, an increase of €0.90 (VAT included) on the order price.

Taxes Applicable to Sales Through This Website

EU COUNTRIES WHERE WE SELL ON WWW.BEVILUD.COM: APPLICATION OF EACH COUNTRY'S VAT.

Since 1 July 2021, the new regulation on VAT for online sales to private individuals between EU countries has come into force, Royal Decree-Law 7/2021 of 27 April, whereby the selling company, provided the sale is to private individuals, must apply the VAT rate applicable to each European Union country.

In your purchase, the VAT (V.A.T.) rate applied under the legislation of your country will appear.

Clicking the "Buy Now" Button Implies an Obligation to Pay for the Product.

As indicated by the case law of the CJEU, we inform you that clicking the "BUY NOW" button implies an action with an obligation to pay. We therefore ask that, after having entered your data (for the administrative management of your data to process your distance purchase) and chosen the payment method, you check that everything is correct before clicking the buy now button. The action described perfects the distance sales contract.

Retention of Title over Orders in the Event of Non-Receipt of Payment.

In principle, the proposed payment methods meet a criterion of fairness in the transaction, both regarding the customer's receipt of the product and payment to the selling party. However, in the event that the customer proposes a payment method different from those set out, and the selling party accepts it, and this entails a prior delivery of a product to the buyer without having received the full amount, the selling party reserves legal title over the goods until payment has been settled in full by the buying party.

Shipping of the Products

WHERE WE SELL

We sell in all the countries that make up the European Union (EU).

The following are excluded: in Spain, the Canary Islands and the Autonomous Cities of Ceuta and Melilla; in Portugal, the Madeira Islands and the Azores Islands.

SHIPPING TIME OF OUR PRODUCTS

The usual delivery time for products we have IN STOCK will be between ONE and THREE working days, from the moment the full payment of the price, charges and applicable taxes is effectively received.

In the event that the product is not in our warehouses, it means we must request it from our suppliers, so we will inform you of this incident immediately by email, and the delivery time mentioned above will be delayed to a period of between 2 and 15 days.

The product information shows an estimated availability, which in no case entails a contractual commitment to the customer regarding the shipping time.

For the purpose of counting the days needed for shipping, Saturdays, Sundays and public holidays (national and local) do not count.

On notable dates such as Christmas, Epiphany, long weekends or special promotions (Black Friday, Light Friday...), we do not guarantee that delivery will be made within the indicated time, due to the volume of merchandise handled by transport agencies.

Orders are not shipped to PO Boxes, parcel lockers or postal boxes, or military bases.

Bevilud declines all liability in the event of impossibility of providing the Service, if this is due to any case of force majeure or fortuitous event.

SHIPPING COSTS

The shipping cost varies depending on the order amount and the shipping destination, and may be FREE (only for the Spanish mainland) for purchases over 45 euros, provided they are not bulky products.

To see all shipping costs to all zones, click this link: https://bevilud.com/es/info/envios-y-devoluciones

METHOD OF SHIPPING

Bevilud ships the products purchased on the website through the transport companies CTT and GLS, so that if such company has an order tracking application, you can access it through that application. The company acts, in relation to data processing, as Data Processor (See LEGAL NOTICE AND PRIVACY POLICY).

FAILURE TO COLLECT SHIPMENT

In the event that a previously paid order is made available to the customer and they do not collect it, Bevilud will attempt to locate them by telephone and facilitate its delivery as much as possible.

If it is not collected within 7 days, and if the order is returned by the transport company back to our company — and provided this is for this reason — the customer must pay the amount that the logistics provider charges for that service. In the event that the customer, once we have informed them that their order has been returned to our company, wishes to cancel their order and have their money refunded minus the indicated costs, or alternatively wishes us to re-dispatch the order again, they will bear the costs of shipping it again.

Right of Withdrawal from Your Distance Purchase.

Right of Withdrawal

In accordance with articles 102 et seq. of Royal Legislative Decree 1/2007 of 16 November, and with article 11a of Directive 2011/83/EU of the European Parliament and of the Council, as amended by Directive (EU) 2023/2673 of 22 November 2023, the CUSTOMER has the right to withdraw from the contract concluded at a distance through our website within 14 CALENDAR DAYS from receipt of the good, without the need to give a reason and without any penalty whatsoever, except in the cases excluded by article 103 of RDL 1/2007.

In compliance with the provisions of article 11a of Directive 2011/83/EU (amended by Directive (EU) 2023/2673), the CUSTOMER may exercise their right of withdrawal directly through the withdrawal function integrated at https://bevilud.com/es/module/returnmanager/manager, accessible without prior registration, permanently available throughout the withdrawal period and also accessible from the "My Account" > "My Orders" area and from the "Right of Withdrawal" link in the website footer.

Proof of the Customer's Request for This Right

At the moment of submitting the request, the CUSTOMER will automatically receive, in their email, confirmation of receipt of their request to exercise the right of withdrawal, with a record of the exact date and time of submission, in compliance with article 11a.2 of Directive 2011/83/EU.

They may also exercise their right by means of the standard form set out in the Annex to this document, or the one set out in ANNEX B of RDL 1/2007, or by means of any unequivocal declaration addressed to our company by email at info@bevilud.com or by post to BEVILUD S.L. at AVDA JOSÉ GARCÍA BERNARDO, Nº 998. URB. EL RINCONÍN, 31, 33204 - GIJÓN (Asturias).

Obligations of the Parties

SELLING PARTY: Our company will refund all payments received from the customer, including delivery costs (except for additional costs arising from the customer's choice of a delivery method other than the standard one), without undue delay and in any case within 14 calendar days from the communication of withdrawal, using the same payment method used in the original transaction.

BUYING PARTY: The Customer must return the goods within a maximum of 14 calendar days from the communication of withdrawal.

Returns Policy

RETURNS DUE TO NON-CONFORMITY

Non-conformity may arise for various reasons; therefore, the moment you receive the products you have purchased, please verify that everything we have sent you is correct and consistent with your order. In the event of any matter that is not consistent with what was ordered, please inform us immediately. The time limit that legislation grants consumers is regulated by RDL 1/2007 of 16 November, and naturally the time limit will be the one indicated by legislation.

In any case, we provide some examples of what may occur, and we ask you to pay attention so as to help us provide better service and assign the corresponding responsibility, thereby improving our services.

DAMAGED OR DETERIORATED PACKAGING (BEFORE OPENING IT)

We ask that, in the event that the product — even without opening the transport packaging — shows defects attributable to a transport deficiency, you indicate this to the person carrying out the delivery and also leave a record in the system, so that any damage or defects you can detect before your order is opened are recorded.

Subsequently, we ask that, without opening the packaging, you photograph it and send us the photographs, so that we can report to the logistics company the damage you indicate.

Subsequently, if upon opening the packaging any product appears deteriorated, broken or worn, we ask that you send us all the photographs as soon as possible to info@bevilud.com.

And finally, after analysing what you report to us, we will tell you how to return the product and how we will send you a new product, or the solutions that legislation regulates for these cases regarding financial compensation, price reductions, or simply refunding your money by the same payment method you used to make the purchase. We ask that you keep all the original packaging and its full original content, including accessories, warranties and manuals.

DAMAGE TO THE PRODUCTS SHIPPED

As we indicated in the previous point, if upon opening the packaging any defective or damaged product appears, or in a condition indicating it is defective, we ask that you send us all the photographs as soon as possible to info@bevilud.com. And after analysing what you report to us, we will tell you how to return the product and how we will send you a new product, or the solutions that legislation proposes for these cases regarding financial compensation, price reductions, or simply refunding your money by the same payment method you used to make the purchase. We ask that you keep all the original packaging and its full original content, including accessories, warranties and manuals.

Warranty of the Products Sold on Our Website

All products offered by Bevilud are subject to the manufacturing warranties applicable by law. In the case of our website, this is regulated by RDL 1/2007 of 16 November.

The consumer/user must inform the seller of the lack of conformity as soon as possible in order to carry out the actions indicated in the previous point.

The warranty of the products is excluded if, once delivered to the customer, they have suffered any deterioration due to external events, accidents, etc., or if they are damaged due to misuse or improper use.

To exercise the warranty right, you must contact us beforehand and inform us of the manufacturing defect, indicating the order number by email, info@bevilud.com.

Our customer service team will check what the customer indicates and, in the event that it is indeed a manufacturing defect, the product will be repaired or replaced with an identical one. The cost of shipping the corrected product will be borne by Bevilud.

In the event that it is not a manufacturing defect, and therefore the warranty right cannot be applied, Bevilud will leave a record and issue a report to demonstrate the decision taken in relation to the customer's request. In any case, the product will be available to the customer at the postal address to which it was previously sent for inspection, and for its collection, in person or by a transport agency that the customer determines at their own expense. In no case will Bevilud assume the costs of shipping the product to the customer in this case.

Applicable Jurisdiction in Cases of Conflict

JUDICIAL VENUE

In the event of any disagreement or discrepancy with what is set out in these conditions, or any other discrepancy arising with our company, you may turn to the Courts and Tribunals of the Principality of Asturias, which is the company's domicile.

Also, in your capacity as a consumer, you may turn to the one that may correspond to you by law, normally that of your domicile.

Applicable Law

That established by the Spanish and/or European legal system that applies.

ANNEX I — MODEL FORM TO REQUEST THE RIGHT OF WITHDRAWAL

You can send us this document by post to: BEVILUD S.L. at AVDA JOSÉ GARCÍA BERNARDO, Nº 998. URB. EL RINCONÍN, 31, 33204 - GIJÓN (Asturias)

You also have the option of completing and submitting electronically the model withdrawal form or any other unequivocal declaration by sending the following form to info@bevilud.com. If you use this option, we will inform you without delay, on a durable medium (for example, by email), of receipt of such withdrawal request.

To the attention of WWW.BEVILUD.COM,

Email: info@bevilud.com

I/We hereby notify you that:

I withdraw from my / we withdraw from our distance sales contract through www.bevilud.com

– Ordered on ________ and received on __________:

– Name of the consumer and user or consumers and users:

– Address of the consumer and user or consumers and users:

– Signature of the consumer and user or consumers and users (only if this form is submitted on paper)

– Date:

Order reference:

ANNEX II — HOW TO REQUEST COMPLAINT FORMS OR FILE A COMPLAINT WITH A CONSUMER OFFICE

All companies, whether natural or legal persons, that market goods or services must have complaint forms available to consumers. In our case, and with our headquarters in Asturias, we have included a link to the model drawn up by the Government of the Principality of Asturias. (www.asturias.es)

We, as a company, and you, as a complainant, must process it before the Consumer Service, the competent body in the Principality of Asturias in consumer matters.

You can download the COMPLAINT FORM AND SEND IT TO US through the following link.

https://sede.asturias.es/-/dboid-6269000005759083807573?

In the event that you wish to submit a consumer complaint, grievance or report to another body that may correspond to you according to your domicile, we inform you about your rights and how it works through these links.

As you are a consumer or user, you can submit a consumer complaint, grievance or report. And you can do so:

  • Online, with prior digital identification.
  • At the territorial service of the Principality of Asturias (Consumer Service).
  • At the Municipal Office of Consumer Information (OMIC) corresponding to your domicile as a buyer.

ANNEX III — WWW.BEVILUD.COM GIVES ITS CUSTOMERS SOME CYBERSECURITY ADVICE TO TRY TO MAKE THE INTERNET A SAFE PLACE FOR SHOPPING

Cyberattacks seek to steal data from computer systems. Phishing is the most common: because it tries to impersonate identities to obtain your personal or banking data.

We recommend that you follow this advice to protect your bank card when you make payments at online stores.

  • Protect your identity and help us stay safe. Keep your passwords and personal data private.
  • Diversity in your passwords is key; do not simplify or unify them, as they will be more vulnerable.
  • For a safe download, use official pages — ours is www.bevilud.com

Advice on how to detect PHISHING, which www.bevilud.com explains to its customers to reduce the risk to them.

VIA EMAILS RECEIVED

  • The email received looks similar in logos and colours to ours, so you must verify beforehand whether it is really us who sent it.
  • If the content indicates urgency in acting, or the language is poorly written, you should always be suspicious of that message.
  • We always send from the bevilud.com domain, so we ask you to check that the email is sent from that domain.
  • If the email received asks you for personal data, report it immediately, and do not enter your data into any link, especially if they ask for payment method details.

VIA TELEPHONE CALLS

  • We do not make commercial calls to customers, so if at any point they ask you for data while impersonating Bevilud staff, do not provide your data.
  • Do not provide confidential information: usernames, passwords or confirmation codes for digital transactions, ever.
  • Be wary of calls made from an automatic calling system that plays a recorded emergency or error message about the account or the customer's data.
  • If you have any doubt about the origin of a call, do not provide any personal data and contact us through the official channels we have available.
  • Do not download or install applications or programs from links provided to you via instant messaging or dictated to you over a call, as this could be a way to gain access to your system, allowing them to impersonate you and carry out purchase transactions in your name.