Shipping & Returns

Shipping the order

The order will be delivered between one and two business days from the moment the purchase is charged, for the products in stock. In the event that we do not have the products at our disposal and we have to request them from suppliers, the delivery time would be from 2 to 15 working days from the purchase.

In the product information, we can see an estimated availability that in no case is a contractual commitment with the customer regarding the shipping time. To account for product delivery times, we do not always refer to working days, i.e. Saturdays, Sundays and holidays, both national and local, are not counted.

If the order, previously paid, is made available to the customer and cannot be collected, Bevilud will try to locate it and facilitate its delivery as quickly as possible. If you do not collect it within 7 days, the customer will have to pay the amount for storing it. If you do not pick it up within 15 days, the product will be returned to Bevilud and the customer will have to pay the amount of the shipping and return handling costs.

The cost of shipping varies depending on the order amount and shipping destination, and may be FREE (only for the Peninsula) for purchases over 35 euros, provided they are not bulky products.

Guarantee

All products offered by Bevilud are subject to the manufacturer's warranties that apply by law. If the product is defective, it is repaired, replaced, reduced in price or terminated, depending on the case, and these operations are free of charge for the customer.

Bevilud is liable for non-conformities expressed by customers within two years of the delivery of the order. To do so, the customer must report their lack of conformity within two months of becoming aware of it. The warranty will be void if, after delivery to the customer, the product has been damaged by external events or if it is damaged by misuse. To use the warranty, the customer must first contact us to point out the manufacturing defect, indicating the order number.

We will provide you with the postal address where you must deliver the defective product and you will have to take it with the original packaging and with all its contents, including accessories, warranty and manuals. The shipping and transport costs of the product to be repaired will be borne by the buyer. If it is a manufacturing defect, Bevilud will be responsible for the cost of shipping  the repaired product. If there is no manufacturing defect, the product will be made available to the customer at the same postal address where the product was sent. In this case, Bevilud will not be responsible for the costs of shipping the order to the customer.

Returns

Right of Revocation

Article 44 of Law 7/1996, of January 15, 1996, on the Regulation of Retail Trade, confers on the Customer the right to the possibility of revoking the requested order within a period of FOURTEEN WORKING DAYS from receipt of the same after notifying our company. Communication must be made via e-mail (info@bevilud.com). Under no circumstances will returns be made for products that have been used, except for manufacturing defects.

Order Revocation / Return Procedure

Within a period of FOURTEEN WORKING DAYS, once THE CUSTOMER informs us of his/her wish to proceed with the return, we will confirm the receipt of his/her message. Without this confirmation, the product will not be accepted and will be returned to its origin. After our confirmation, you must send us the goods you wish to return in the original packaging and with all their original contents, including accessories, warranties and manuals. Once we receive the goods, we will check that all the aforementioned requirements are met and if so, we will proceed to refund the amount of the products in your order (in no case the amount paid for shipping or transport of the same, or reimbursement costs). The method of payment for the return will be: Bank transfer if the order was paid by cash on delivery or by bank transfer and credit to your card if it was paid by Credit Card.

Returns of One or Multiple Products in a Multi-Product Order

In the event that a customer wishes to return one or more products, in a "multi-product" order, Bevilud reserves the right to take into account the Shipping Costs in the event that such return affects the total amount of the order and has benefited from the option of free shipping costs at the time of purchase.

To make a return, the customer must follow the following steps:

1. Access the "Order History" section of your account.
2. Select the order from which you want to return an item, by clicking on "Details".
3. Select the product(s) you wish to return by checking the checkbox next to your name(s).
4. Add the amount you need to return (in case more than one product needs to be returned).
5. Add an explanation, so that the store team can better understand why the customer wants to return this product.
6. Click on "Request a Return".

Once these steps have been completed, the customer will need to wait for our team to change the status of the return to "Awaiting Package". The customer will be notified via email. At this point, the customer has to send the package with the products to the address indicated through the shipping method of their choice.

When we have received the package, we will decide if everything is correct to process the return correctly or if there is something wrong with your return